What areas do you service?
Currently, we specialize in Arlington County and Falls Church City, however, we are continuing to expand. If you live outside of these areas, please do not hesitate to inquire as we may be able to accomodate your needs.
What is the "meet and greet"?
The meet and greet is a visit that allows you to get to know our service and for us to have an opportunity to meet you and your pet. During this visit, we will introduce ourselves to you and your pet, pick up keys, confirm pertinent information about you and your pet (e.g. vet info, emergency contact, leash and walk locations, special requests, etc.), and answer any additional questions you may have.
Why do you need two copies of our key?
One copy is for daily use. The other copy is kept in a secure location as a back-up in case of emergency. All keys are coded and do not have your name or address written on them. The second copy comes in handy if for some reason your key is lost or locked inside your house or if your regular walker is not able to make it in. We would still be able to get into your home without interrupting service. If you do not have 2 copies ready for us at the meet and greet we can make a copy for you for $5.00.
If I am not a mid-day client, do I have to leave a copy of my key on file with you?
Most clients prefer this option as we are then available for short notice visits (as little as a few hours notice). All it takes is a phone call/email to set up future trips. It can also be difficult to arrange drop off and pick up key visits that are convenient to both you and us. We are also able to let you in your home if you're locked out of your home and we have a key on file. Mid-day dog walk and potty break clients are required to have a key on file for regular visits.
Can I just give you my garage door opener (code)?
We will accept an opener or code if that is the way you would like for us to enter your home. We do not accept ONLY electronic means of entry due to the possibility of a power outage denying access. We will require a physical key as well.
What if my dog does not like a leash?
For liability reasons we never let dogs off leash. He could get lost or injured or he could injure someone else while not under leash control. It is also against the law. Even if the dog is well behaved and obedient for you off-leash, it does not mean they will listen to us. Dogs need to be let into a fenced yard (an invisible fence is okay) or pen, clipped to a tie-out or walked on a leash.
My dog has been agressive in the past, can I still be a client?
For safety reasons, we do not typically service agressive pets, however, we will interview you and your pet to determine if there is a good fit between your pet and our services. If at any time our pet sitters feel that it is unsafe to perform a service, we reserve the right to discontinue service without notice.
Do you offer service on holidays?
Yes, however they are subject to staffing and availability so early scheduling is key. Arlington Pet Services recognizes the following holidays:
New Years Day
Martin Luther King, Jr. Day
Presidents Day
Easter
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day and the day prior to Thanksgiving
Christmas Day, and the day prior to and after Christmas Day (12/24-12/26)
For services scheduled on these holidays, we will assess an additional fee of $15.00 per visit.
What should I do if I need to change my schedule?
Please e-mail us right away to contact@arlingtonpetservices.com. This will ensure we have your request. If you are providing less than 24 hours notice, in addition to e-mail, please also call us at (703) 203-7885 to ensure your request is adjusted in time. Cancellations made with less than 24 hours notice will be charged a standard visit fee. Requests for services made with less than 24 hours notice are assess a $5.00 service fee (plus the cost of service). We will do our best to accomodate your request, however, last minute reservations are subject to staffing and availability.
